AIAny
Icon for item

UserArena: Benchmarking Interactive User Simulation for Long-Horizon Shopping Agents

Evaluates whether shopping simulators reproduce real-user behavior across long interactive journeys, then checks whether simulated policy effects align with a production A/B test.

Introduction

A simulator that predicts the next click can still fail badly over a shopper’s full journey: preferences shift, sessions accumulate, and small behavioral errors compound. The key contribution here is to test fidelity at those longer horizons—and to compare simulated policy effects with a real production experiment, not just historical actions.

Key Findings
  • The benchmark pairs real shopping trajectories with an interactive environment: 64,729 sessions from 11,010 users, covering 566,102 products and 13 action types. This gives researchers a setting for studying decisions beyond isolated clicks.
  • Its five-level evaluation spans output validity, local decisions, sequential behavior, personalization, and outcomes. The progression helps identify whether a simulator’s errors arise in basic responses or accumulate across interactions.
  • Offline validation compares simulated ranking-policy effects with a controlled production A/B test. This adds a practical calibration check: a simulator can match user actions yet still misestimate how a policy change affects click-through.
  • On-Policy Trajectory Distillation (OPTD) uses trajectory-level intent to provide dense teacher targets on student-generated rollouts. In the reported evaluation, it achieved the strongest overall simulator fidelity and most closely reproduced the online policy effect among the evaluated simulators.
Method and Scope

OPTD addresses a mismatch in ordinary training: models are often trained on logged behavior but evaluated on their own generated trajectories. Trajectory-level intent supplies broader context while token-level supervision guides the model along those generated rollouts. The benchmark’s cross-session data also makes it possible to test whether preferences and behavioral tendencies persist across repeated visits.

Who It’s For—and the Trade-Off

A good fit for researchers evaluating agentic recommendation, user simulation, or offline policy comparisons who need long-horizon behavioral tests. The production-grounded setting is valuable but domain-specific: results on one e-commerce environment do not establish fidelity across other platforms, populations, or shopping contexts. Teams seeking a general-purpose simulator benchmark may need additional environments and user groups.

Information

  • Websitearxiv.org
  • OrganizationsLeiden University, Renmin University of China, Alibaba Group, Institute of Computing Technology, Chinese Academy of Sciences
  • AuthorsJujia Zhao, Jiakai Tang, Jing Yu, Wen Chen, Jian Wu, Han Zhu, Fei Sun, Suzan Verberne, Zhaochun Ren
  • Published date2026/10/22

More Items

Coordinates world creation, trajectory exploration, and Harness evolution to improve multimodal agents. It organizes tasks by shared capabilities rather than surface categories, reporting mean gains of 34 points on training benchmarks and 26 on unseen benchmarks.

Hugging Face

Provides self-contained synthetic environments for training data-analysis agents. This slice contains 1,538 tasks, each graded with a rubric designed to evaluate analytical findings.

Hugging Face

Evaluates data agents on 100 tasks that require evidence-backed conclusions from raw files spanning multiple business systems. Each task comes from a synthetic world and tests either causal explanations or downstream impact analysis against a task-specific rubric.